This owner is RUDE & UNPROFESSIONAL. I have been ordering from this company for 5 years now. They screwed up my order by putting the wrong state and a 4 digit zip code on my delivery. Fed Ex contacted me on the day I was suppose to get the order as I paid extra for 2 day delivery for a Christmas gift. Only 1 person ever answers the phone at Marie's and it is a very grumpy man. This time he was very cavalier saying he would "look into it' which would've been fine if this wasn't a holiday and a gift. I had to basically tell him I needed more from him than that so he begrudgingly said he would overnight the rolls if it turned out to be their mistake. I asked him to call me back with an update so I know if I'm getting this gift tomorrow or not. He didn't call back so I began to call over and over until someone answered at this business.When my call was answered he greeted me with "WHAT?" Then asked me if I thought it would help that I called 19 times before he finally picked up. This is the only gift my mom cares about so yes I am blowing up your phone as it's impossible to get them to answer at this time of year. Hint. hire seasonal help. When I told him Fed Ex called me back an hour ago saying he should be calling me any minute he denied that, however the proof is time stamped on my phone. He hung up on me as he was quite angry. I called back and got another rude response and after arguing about the terrible customer service he was giving he SCREAMED at me he would overnight my goddamned nut rolls and didn't care if I ever order again. I have never been treated this way by any company before and I shop a lot online. I am so upset by being cursed out over their mistake and it's not my fault they are overwhelmed with business. Don't take it out on me. Hire extra holiday help. I am not a new customer with a new address so this error doesn't make sense and neither does their over-reaction. I will say that at other times of the year the man who answers the phone here always seems put out when he takes your call. I will find another bakery to order my nutrolls from in the future as I don't appreciate the verbal abuse from Marie's Nutcracker Sweet.
Absolutely 110% the best nutrolls you'll get anywhere. Not dry like your typical nutroll, and the filling is extremely smooth and creamy.
Marie S Nutcracker Sweet is a US Bakery based in Johnstown, Pennsylvania. Marie S Nutcracker Sweet is located at 224 Old Walsall Rd, Johnstown, PA 15904, USA.
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