I hope to never need to deal with this company ever again.
I'm so sick of spending extra hours on the train DO NOT count on Amtrak to reach your destination on time
Train crews are efficient and work non stop.
superb station staff
Sat at station for an hour and a half. Decided bus wasn't coming when it hit an hour after scheduled time.
Called customer service six times and noone could answer any questions or do anything for me. Last man yelled at me when I said my eticket didn't have a confirmation number, only a reservation number.
I never give 5 stars, but the Station crew AND the Pennsylvanian Train's on-board crews are the best.
Yesterday my daughter took an amtrak train from Philadelphia to Johnstown like she always does and it was a mothers worst nightmare. I will try to make this as short as I can I apologize in advance for any grammar mistakes but I'm very upset, when I was waiting for my daughter on the platform to get off the train she never got off. Needless to say I was panicking I told the lady who worked there that was standing on the platform and she had told me that I had to talk to the conductor on the train. So I went to the conductor and told her my daughter never got off the train and the conductor responded well then she is not on the train then. I said look I no she is on this train I just talked to her about 30 minutes ago and she would never get off the train. I told her she was in business class could you please just take thirty seconds and go check and she said no because there was no one in business class. I then told her my daughters age, hair color what she looked like ect.. and asked again if she could please go check and she had said to me no because there was no one on this train that fits that description or age and told me again your daughter is not on this train. I had asked this conductor more than 4 times to check this train and she out right refused. I said what am I supposed to do I no my daughter was on this train she is now considered missing and she said I don't no what to tell you. To make a long story short the train left and the wonderful lady at the Johnstown station helped me as much as she could and my daughter called about 20 to 30 mins later to tell me she was on the train and had missed her stop because nobody came and announced it. She was terribly upset and apparently the same conductor that treated me poorly treated my daughter the same way blaming her for the whole incident among other things. So I was told I had to drive to Latrobe to pick up my daughter who was dropped off at the Latrobe station and was sitting there alone in strange surroundings at seven at night , because it was an unmanned station and because of this conductors laziness and lack of ambition to do her job. I just want to say that I never want to feel this way again for the rest of my life because people talk about there child going missing or not knowing where they are but when you actually experience this for yourself it is the most dreadful heart wrenching thing that could ever happen to a mother I no this experience only lasted for about thirty minutes but they were the longest minutes of my life I honestly felt like I was going to die. I thank God that she was ok and that everything worked out but I now have a new found appreciation for what anyone, mother or father or anyone for that matter goes through when something like this happens. I also found out that this same conductor did the same thing to someone's child the night before and there child ended up in the whole way in Pittsburgh. It just goes to show that people don't learn there lesson the first time and that this conductor should clearly not be working in this job.
Station agents are expected to ticket, get Station ramps and platform levels ready rain or snow.
Johnstown Station is a US Train Station based in Johnstown, Pennsylvania. Johnstown Station is located at 47 Walnut St, Johnstown, PA 15901, USA.
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