Horrible customer service bought a garden hose ace brand used once rolled it up went to use it a second time the nozzle pull through the hose because the hose was too heavy for it try to take it back however did not have a receipt would not even exchange it then fight with me to take the hose back home with me I told him I don't want it was junk so the so-called manager followed me out and throw it in the parking lot where the class will never purchase anything there ever again
BEWARE - The lack of customer service and professionalism at this location is astounding. Despite the lack of adequate staffing (even on weekends), I was a faithful Ace customer- using their coupons, getting the occasional "reward" in the mail. But this all changed when I needed their glass cutting 'service', and was essentially called a liar by the young manager on duty. Word to the wise - if you call to get a quote, MAKE SURE to get the name of the employee, or else, when the glass actually comes in and you show up, you will be charged some higher price, because it came from a 'full sheet' - AND YOU WERE SUPPOSED TO KNOW THAT??! I thought it was the job of the employee trained at the services desk to know that, especially given the size of glass I needed. So that young manager has to embarrass himself and me by not honoring the price I was quoted the week before - where I could've gotten it a week earlier, and for less, from the local Cambria Glass & Insulation. No attempt to even price match or anything was ever suggested, because I "couldn't even remember who I talked to", supposedly making up this ellaborate scheme to save $6.
Good thing I'm moving out of town and will never have to grace the doors of this store again. Ace's slogan "Ace, the helpful place" is entirely bogus.
I've been shopping here for as long as I can remember... every time I go in, I'm always greeted and asked if I need help finding anything. Faces are friendly, selection and prices are great too. I would rather go here than the big box stores.
The prices are a little high and it's hard to find what I need in stock. The service is good but the lack of products keeps me away.
2 Stars for cashiers who saved me money and were fast and proficient.
As all Ace Hardware stores are small and pricier than the big box, I expected the crew to know their stock like the back of their hands. Wrong. 2 of 3 visits, I left either not knowing if my items in question were even carried or on the shelves. One clerk wouldnt even get up from his paper work to help me find a basic item.
Cambria Ace Hardware is a US Hardware Store based in Johnstown, Pennsylvania. Cambria Ace Hardware is located at 1765 Goucher St, Johnstown, PA 15905, USA.
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